PRE-ORDERS ARE LIVE! FOR 21ST MAY TO 26TH MAY PICK-UP / DELIVERY

WE WILL BE CLOSED FROM 3RD JUNE TO 6TH JUNE. SEE YOU ON 7TH JUNE!

FAQ

Has your pastries increased in price? They seem to cost more!
Starting January 2024, we have increased the prices of all our pastries & beverages by $0.20-$0.50 

As there has been a steep increase in the cost of butter and most of the ingredients we use due to inflation and the GST hike, we need to make this hard but necessary decision to ensure we keep producing quality fresh bakes with the same love. We hope to be able to balance prices fairly for us and for you. 

We are appreciative of your continual support in light of these changes. 


How do I place my pre-orders?
Here are the steps to ensure a smooth ordering process!

1. Click on ORDERS
2. Select a category "TUESDAY - SUNDAY" or "FRIDAY - SUNDAY" etc.
3. Select and add items carefully - as this might affect your date selection!
4. Checkout
5. Select Delivery or Pick-up
6. Scroll down to choose your date first
7. Proceed to fill in your details
8. Payment
9. Receive an email confirmation for your orders!

Note: Our merchandise can be selected and added into your cart regardless of the weekend or weekday category!

Do you accept delivery and how much will it cost? 
Yes we do. For all our Website orders - delivery will be charged at a flat rate of $18. However, do note that delivery locations such as Tuas, Jurong Island or restricted areas may incur extra charges (upto additional $10). In such cases, customers will be contacted by our team the day before.

Do you offer any customisation of your products? 
We do not offer any customisation of our products should it involve the ingredients and general outlook of our items. We thank you for your kind understanding. 

Why is there additional charges in my final payment?
Kindly note that the payment platform linked to our website, HitPay - will incur admin fees in accordance to the method of payment used.




I still have a problem ordering on your website. How can I seek help for this?
Our weekday and weekend specials for the following week will go live every Sunday, 10am!

Cut-off time for Tuesday pick-up or delivery is 3pm, Sunday.
Cut-off time for Wednesday - Sunday pick-up or delivery is 3pm, the day before (Tues - Sat).

If you fail to view an available date for your order, we recommend reducing the number of items in your cart. (For Bulk Orders, please email us at bulkorder@motherdough.com.sg instead)

Should the problem persist, do give us a call 6909 6604 between 10am - 5pm, Tues - Sun, and we will do our best to assist you. 
Alternatively, click on our WhatsApp bot below to reach us within our opening hours as well.


Why am I not able to place an order for tomorrow?
Orders on our website will cut-off at *3pm the day before a pick-up or delivery. Try for the day after tomorrow!
Alternatively, give our store a call at 11am to reserve some baked goods for pick-up on the day-of!

*Cut-off time for Tuesday pick-up or delivery is 3pm, Sunday.
*Cut-off time for Wednesday - Sunday pick-up or delivery is 3pm, the day before.
*In the case of our long holiday/ public holiday closures - our cut-off time for orders will remain at 3pm, the day before our store closes. 

Do you have dine-in?
Yes we do!
From 10am - 4pm, Tuesday - Sunday.
We have seating available on level 1 and level 2.
Do let us know you will be dining-in upon your arrival and purchase!
Kindly note that we do not take reservations for seatings.
Food and drinks will be served in take-away wares for level 1 seating area. 
As it is a first-come first-serve basis, we highly recommend finding a seat prior to ordering!

*In cases that we face a shortage of manpower, kindly note that self-service will be implemented and our Dine-In area on Level 2 will be closed at 3pm instead for thorough cleaning. 


Do you rent out your space for small events or occasions?
We are in the process of working this out! Drop us an email info@motherdough.com.sg and we will see it through! 


We are interested in collaborating with you! How do we go about it?
Drop us an email and your proposal via info@motherdough.com.sg, do give us 2-3 working days to respond!


I keep calling your store but no one picks up. What's the best time to call?
Best time to call would be 10.30am - 5pm, Tue - Sun. 
*Kindly note that there may be a delay in answering your call should the service team be overwhelmed with a queue in-store. Our priority would then be on our walk-in customers during our operations. 


Can I pre-order on the day itself and pick up later in the day?
Sure, just give us a call at 6909 6604 after 10.30am! 
Kindly note that we may not be able to take any orders between 10am - 1pm (peak hour) on Weekends, if we have a queue in-store!


What is the best time to come by?
10am - 1pm. Give us a call before dropping by to check for available items!

 

Can I have my pastries packed into boxes?
Yes! Just indicate in the comments/notes/remarks that you'd like them boxed up. If you are buying in-store, let us know before placing your orders with us!



What are the in-store payment methods?
We accept cash, NETS, Favepay, Grabpay, PayNow and credit/debit. Minimum $10 for credit/debit card


Do I have to join the queue when I am picking up my orders?
You only have to queue if you wish to make additional in-store purchase.


Can I just buy coffee when I pick-up my orders?
Yes, let the staff know and they will guide you. Kindly note that last order for beverages will be 1 hour before closing time (4pm).


If I can't make it to your shop on time due to unforeseen circumstances - what do I do?
Give us a call at 6909 6004 and we'll assist you as best as we can. Best to call at least 1 hour before closing time or as early as possible, to ensure we have alternatives to offer on a case-by-case basis. 


Who do I look for when I need to collect my items?
Look for the nearest staff and let them know you're picking up an order. Have your name, order ID (if applicable) or contact number ready!